Service & Support

Reliable Support Throughout — Ensuring Mission Success in Every Operation.

After-Sales Services

Keep your equipment in peak condition

7×24 Rapid Response

Round-the-clock technical support, responding to dealer needs within 2 hours, completing technical guidance or spare parts delivery within 48 hours, ensuring smooth end-customer project implementation.

Professional Technical Support

A technical team composed of frontline combat engineers provides dealers with full-process support from solution design, product selection to on-site integration, ensuring worry-free project delivery.

Empowerment Training

Regular dealer technical training and certification covering product operation, solution explanation, troubleshooting, after-sales maintenance, etc., enhancing dealers' autonomous service capabilities.

Proactive Follow-up & Upgrades

Quarterly proactive follow-up on dealer equipment operation and customer feedback, timely distribution of firmware updates and product optimization information, assisting dealers in improving customer satisfaction.

Emergency Backup Support

For major urgent projects, provides backup equipment support, remote resident engineers, and other emergency safeguards, helping dealers respond to unexpected needs.

OEM Spare Parts Supply

Maintains a comprehensive spare parts inventory, ensuring long-term stable supply of critical consumables and dedicated wear parts, reducing dealers' inventory pressure.

After-Sales Process

Simple & Efficient After-Sales Process

1

Requirement Submission

Contact customer service and describe the issue

2

Issue Diagnosis

Technical team analyzes the cause

3

Solution Confirmation

Formulate repair/resolution plan

4

Acceptance Confirmation

Customer acceptance, service completed

5

Continuous Empowerment

Ongoing support to enhance capabilities

Sales Network

Nationwide Sales & Service Network

East China Region

Shanghai Jiangsu Province Zhejiang Province Hangzhou Province Anhui Province Shandong Province Fujian Province

South China Region

Guangdong Province Guangxi Province Hainan Province

Central China Region

Hubei Province Hunan Province Henan Province Jiangxi Province

North China Region

Beijing Tianjin Hebei Province Shanxi Province Inner Mongolia Autonomous Region

Southwest China Region

Sichuan Province Chongqing Guizhou City Yunnan Province Tibet Autonomous Region

Northwest China Region

Shaanxi Province Gansu Province Qinghai Province Ningxia Hui Autonomous Region Xinjiang Autonomous Region

Northeast China Region

Heilongjiang Province Jilin Province Liaoning Province

Hong Kong, Macao & Taiwan Region

Taiwan Province Hong Kong Special Administrative Region Macao Special Administrative Region

Need Help?

Our support team is here to help

Contact Us